We’ve Got You Covered.

• Operational

  NBN FTTP

  No incidents reported

• Operational

  NBN HFC

  No incidents reported

• Operational

  NBN Fixed Wireless

  No incidents reported

• Operational

  5G Home Internet

  No incidents reported

Status is reported across the whole Techarob network — we don’t measure these connection types separately yet, so they move together.

Set Up Your Connection

Step-by-step guides for every modem model and NBN connection type.

1. 1Step 1 of 5: Check your activation dateYour activation email contains your go-live date and any technician visit details.
2. 2Step 2 of 5: Unbox and position your modemPlace near the NBN utility box. Keep clear of walls and other devices for best Wi-Fi coverage.
3. 3Step 3 of 5: Connect the cablesPlug the UNI-D port on your NBN box into the WAN port on your Techarob modem using the included cable.
4. 4Step 4 of 5: Power on and waitAllow up to 5 minutes for the modem to fully connect. The internet light should turn solid green or teal.
5. 5Step 5 of 5: Connect your devicesYour Wi-Fi name and password are on the label on the bottom of your modem. You're connected!

Step 1 of 5

Check your activation date

Your activation email was sent when your order was confirmed. It contains your go-live date, your NBN connection type, and details of any required technician visit. If you can't find it, check your spam folder or log in to My Account.

Read the full guides

The longer version of everything above, in writing.

• Network statusHow to check whether the problem is your connection or ours.Read the guide
• Getting startedWhat happens after you sign up, and how to set up your modem when it arrives.Read the guide
• Troubleshoot your connectionWork through these in order. Most faults are fixed by the first two steps.Read the guide

We’re Here for You.
No days off.

No dark patterns, no buried phone numbers. Every contact option is right here.

Make a complaint

Complete this form to lodge a complaint.